Shipping & Returns

Delivery Information

Delivery Rates

• Free 1–2 working day delivery: on any order that includes a tree via Parcel Force (Express 24)
• Small items under 2kg: £6 via Royal Mail (Tracked 24)
• Orders over 2kg (not including a tree): £9 via Royal Mail / Parcel Force (Express 24)

Delivery Partner

We use ParcelForce and Royal Mail Next Working Day Delivery for all UK orders.

• Please note: While we aim for next-day delivery, this is not guaranteed and may be affected by weather, traffic, or other external conditions.

Dispatch Days

• Orders are not dispatched on weekends or bank holidays.
• This may extend delivery time depending on when your order is placed.

Receiving Your Order

• Please ensure someone is present to receive and sign for the delivery.
• Always check the condition of the goods before signing the delivery note.
• Provide requested Delivery Date if necessary, upon Purchase.

Damaged Deliveries

If items arrive damaged in transit, such as a smashed pot or, please:

1. Note the damage on the delivery slip before signing.
2. Inform Miyagi Bonsai immediately via WhatsApp or email.
3. Provide a photo of the damaged item.

We will replace or refund any damaged goods once verified.

Refunds & Returns

Bonsai Trees / Terrariums / Plants

Due to the perishable nature of live plants and trees, we are unable to accept returns or offer refunds for unwanted Bonsai Trees, Plants or Terrariums where you have simply changed your mind.

All Other Products

If you purchased online, you have the right to cancel your order within 14 days of receiving your goods for any reason.
To be eligible for a return:

• You must notify us within 14 days of receiving your order.
• The item must be returned within 14 days of notifying us.
• Products should be unused and in their original packaging where reasonably possible.
• You may inspect the goods as you would in a retail shop, but excessive handling or use may result in a deduction from your refund if the value has been reduced.

Unless the item is faulty or incorrectly supplied, customers are responsible for the cost of returning unwanted items.

Once the returned goods have been received and inspected, refunds will be processed to the original payment method. Where applicable, we will also refund the original standard delivery charge. Additional charges for premium delivery services are non-refundable.

Before You Order

Please double-check your order before confirming and accepting our terms and conditions.
This helps avoid unnecessary costs and delays, ensuring you receive exactly what you need.

If you have any questions, please don’t hesitate to get in touch — we’re always happy to help.

Email: [email protected]