What are your opening times?
We are open for business Monday to Friday from 9am to 5pm. We are also open on Saturdays from 10am to 2pm.
Do you include delivery in your prices?
Packaging and Delivery cost exceed what we charge as well as keeping bonsai prices competitive.
Delivery Rate:
Where do you send to?
We deliver across the UK only.
How long will an online purchase take to arrive?
All deliveries are normally sent out by ParcelForce or Royal Mail Next Working Day Delivery service.
Won’t my tree be damaged in transit?
We pride ourselves on the diligent and careful packaging we make for our bonsai orders. We have a seasoned process that has never resulted in problems, our packaging takes precautions in mind to ensure your tree is safe when travelling.
Is the photograph of the bonsai the same that I will receive?
Yes, we photograph each tree individually that we put up for sale. What you select and see on our site is an accurate capture of the specimen you will receive.
Please Note: measurements given are approximate. Depending on the season, the appearance of the tree may vary. The tree that you receive may differ in size and shape to the photo if it has grown or been pruned since. If any major difference to the tree, one to one communication will be provided.
Do I get care information with my bonsai?
Each bonsai we sell is accompanied with a care guide for the given species. Should your purchase be in store our dedicated team will readily answer any questions you have. If you are purchasing online but have questions, our team is available to talk to over the phone.
You do gift sets, what do these include?
The gift sets we provide are ideal for special occasions and calendar dates be it Easter, Valentines, Mother’s Day and Christmas. These kits include a bonsai, pruning scissors, bonsai feed, a fine glazed drip tray and appropriate ornaments for the occasion.
If my bonsai is a gift for someone else, can I get it delivered a couple of days beforehand and save having to look after it until then?
This would be no problem at all, it just requires some prior planning on the customers behalf. On the notes of your order, let us know the dates of your desired arrival and we can work to get it to you for that date.
How long will my bonsai last?
Well, potentially, with the proper care and maintenance your bonsai could well outlive you! The oldest bonsai trees in the world have been maintained to grow for hundreds of years. In reality, it is truly down to the care your bonsai is given and the knowledge and learning you apply to this. We do our upmost to give you the best advice, care guides and aftercare we can with each tree sold.
What about the aftercare – can I contact you for advice?
Please do. We are available via email, phone or in person at our store.
How are your bonsai kept before they are sold?
They are kept in our warehouse ,greenhouse and gardens.
How long have you been growing bonsai trees?
Our team has a combined experience of 30 years, it has been a lifelong endeavour to care for these trees and develop; the art of bonsai.
How long can I leave the bonsai in the box it came in?
The trees are thoroughly watered before dispatch and the base is wrapped in cling film to retain moisture. Ideally you want to take it out as soon as possible, but 2-3 days should be OK as the tree doesn’t receive sunlight which means it will retain the moisture.
Do you sell different pots too?
Yes, we do! We offer a wide range of bonsai pots and trays to suit all species and sizes — from traditional ceramics to rugged natural stone slabs for a more rustic aesthetic . Whether you’re looking to upgrade your current bonsai pot or choose one for a tree you’re purchasing, we can help you find the perfect match to complement both your tree and your home’s style. Let us know what you’re after, and we’ll be happy to assist.
Are bonsai difficult to care for?
While it varies across species, Bonsai are not difficult to care for. We would generally advise that they are checked daily to assure they don’t dry out and that they are kept in an ideal placement for their growth. We provide care guides with each of our bonsai.
How often should I water my bonsai?
You’ll most likely need to water your bonsai 1–3 times per week during the growing season, depending on several factors:
Indoor bonsai may require similar watering frequencies even in winter. Semi-evergreen species kept indoors may need less water when their foliage is sparse. Deciduous outdoor bonsai typically need less watering in winter, though the factors above still apply.
Ultimately, the key is to observe and understand your individual tree’s needs. Each bonsai is unique, and developing a feel for its watering requirements is part of the bonsai experience.
How do I feed my bonsai?
Each species requires specific feeding regimes according to the type of tree. As a general rule, we advise applying an appropriate bonsai fertiliser every two weeks across the growing season (March – October).
If there a best starter bonsai?
We generally advise indoor bonsai species Chinese Elm and Ficus.
Which is easier an outdoor or an indoor bonsai?
While it can depend on the grower’s experience, no bonsai is impossible to care for with the right guidance.
That said, indoor bonsai generally require a bit more attention, as they’re cultivated in drier environments compared to outdoor trees, which naturally benefit from more humidity and airflow. Because trees thrive in humid conditions, one simple way to help indoor bonsai is to leave some water in their drip trays to gently increase local humidity. With the right care, both indoor and outdoor bonsai can flourish. It’s less about which is easier and more about understanding the needs of your specific tree and providing the right environment for it to thrive.
Is there a best way to keep an indoor bonsai?
Any bonsai needs sunlight, water and air to sustain healthy growth. We advise that indoor bonsai are kept on a windowsill where they can receive a maximum amount of light and airflow. You need to ensure it is not kept above or near heat sources (TVs, radiators) and that the soil never dries out.
Why is outdoor bonsai easier to grow and maintain?
Trees are inherently outdoor species, and when grown in their natural environment, they always have a better chance of thriving and surviving. However, our recommended indoor species should be fine in your homes if nurtured correctly.
Deciduous – the plant sheds its leaves every year.
Evergreen – the plant retains its leaves all year round.
Semi-evergreen or semi-deciduous – the plant will lose foliage for a short period when old leaves are shed and new growth is starting.
Pruning – thinning, cut back and pinching.
Thinning – when multiple buds grow from the same spot, keep 2 and remove the rest.
Cutback – remove thick branches to smaller and thinner branches
Pinching – cut back new shoots to 2-4 leaves.
Die-back – is a condition in plants where the tips of branches or shoots begin to die from the outermost parts inward, typically due to disease, environmental stress, pests, or root damage. As the term suggests, the plant tissue “dies back” from the extremities toward the centre.
Overwintering – is the process by which plants, insects, or other organisms survive the winter season, typically by entering a dormant or less active state. In gardening and horticulture, overwintering often refers to protecting plants from cold temperatures to ensure they survive until spring.
Hardy – refers to a plant’s ability to withstand adverse growing conditions, particularly cold temperatures, without suffering damage or death. The term is commonly used in gardening to describe how well a plant can survive winter in a given climate zone.
Tropical – refers to plants that naturally grow in the warm, humid climates of the tropics—regions located near the equator, between the Tropic of Cancer and the Tropic of Capricorn. These plants are adapted to consistently warm temperatures, high humidity, and little to no frost.
